This recently appeared on GameSpot.
"25 years at EA and I still struggle with the external perception that we're just a bunch of bad guys," Bilbey said. "We love making and playing games. Unfortunately, when we make mistakes on games, the world knows about it because it's of a size and scale."
Which is really missing the point of why people complain about EA. I don't think anyone disputes that EA (or a section thereof) definitely loves making and playing games. They do (or did) a damned fine job of it for a long time, and once held themselves to a better standard.
It's not that mistakes are made. It's that the same mistakes are being made again and again. And decisions which are obviously detrimental to the enjoyment of the game are being made again and again. Decisions which look good to shareholders, and may be good in the short-term, but long-term have done nothing but generate ill-will and derision from the community.
Making mistakes is OK; in fact, it's good -- it shows that the company is willing to take risks. But these are not mistakes based on false starts or ambitious projects. These are the mistakes of treating the bottom line for shareholders each quarter as the sole point of success.